Return Policy

Since our Sea Moss Gels and our Infused Sea Moss Gel items are made to order we do not offer returns, only exchanges (See our exchange policy below) . We will accept return for our dried Sea Moss within 7 days of delivery your item. Item must be unused and in the same condition that you received it in, including its original packaging, along with receipt or proof of purchase. This does not include any item that was left neglected by the customer causing spoilage. 

We will only pay for shipping cost if the return is a result of our error.

Refunds (if applicable)

Once your return is received and inspected, we will email you to confirm receipt. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will  be automatically applied via your original method of payment. Please allow up to 14 days for refunds to be issued as it may take some time for your refund to be processed by your banking institution.

Late or missing refunds  (if applicable)

If you haven’t received your refund yet, first check your bank account again. Next, contact your credit card company as it may take some time before your refund is officially posted. If you’ve contacted your bank after some processing time and still haven’t received your refund, please contact us at Sales@JamaicanRootsSeamoss.com.

Sale items (if applicable)

Only regular priced items may be refunded, we do not offer refund on sale items.

Exchanges (if applicable)

We will only replace items that are defective or damaged. If you need to exchange it for the same item, please send us an email at Sales@JamaicanRootsSeamoss.com.

Shipping

You are liable for shipping cost for returns if the item is not defective. Shipping cost are non-refundable. If you qualify for a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.